Privacy Policy

Last updated: 15 May 2026

Aardvark Bioreserve respects your privacy and is committed to protecting the personal information you share with us when visiting our website, contacting us, making an enquiry, or booking a stay.

This Privacy Policy explains how we collect, use, store and protect your personal information.

1. Who we are

Aardvark Bioreserve is a private nature reserve and accommodation destination located in Brandrivier, Western Cape, South Africa.

For privacy-related queries, you can contact us at:

Email: [email protected]
Telephone: +27 64 900 9689
Location: Brandrivier, Western Cape, South Africa

2. Information we collect

We may collect personal information when you:

visit or browse our website;
submit an enquiry or contact form;
request information about accommodation, experiences, events or retreats;
make a booking through our website or a third-party booking platform;
communicate with us by email, telephone, WhatsApp, social media or other channels;
sign up to receive updates or marketing communication;
visit or stay at Aardvark Bioreserve.

The information we collect may include:

your name and surname;
contact details, including email address and telephone number;
booking details, including dates of stay, number of guests and accommodation preferences;
special requests, dietary requirements or accessibility requirements, where voluntarily provided;
payment or billing information, where applicable;
communication history with us;
technical information such as IP address, browser type, device information and website usage data.

3. How we use your information

We use your personal information to:

respond to enquiries and requests;
process, manage and confirm bookings;
provide accommodation, hospitality services and guest experiences;
communicate important information before, during or after your stay;
arrange optional experiences such as game drives, food offerings, events or retreats;
improve our website, services and guest experience;
send marketing communication where you have opted in or where permitted by law;
comply with legal, accounting, tax, safety and operational requirements;
protect the rights, property and safety of Aardvark Bioreserve, our guests, staff and partners.

4. Booking platforms and third-party services

Bookings made through our website may be processed through third-party platforms, including NightsBridge. These third-party platforms may collect and process your personal information according to their own privacy policies and terms.

We may also use trusted service providers for website hosting, analytics, email communication, payment processing, booking management and operational support. These providers may only process personal information as necessary to provide their services to us.

5. Cookies and website tracking

Our website may use cookies and similar technologies to improve functionality, understand website traffic and enhance the browsing experience.

Cookies may collect technical information such as your browser type, device, pages visited and time spent on the website. You can disable or manage cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

6. Direct marketing

We may send you occasional updates about Aardvark Bioreserve, special offers, events, conservation updates or related experiences if you have agreed to receive such communication or where otherwise permitted by law.

You may opt out of marketing communication at any time by using the unsubscribe option provided or by contacting us directly.

7. Sharing of personal information

We do not sell your personal information.

We may share your information with:

booking and payment service providers;
accommodation and hospitality service providers involved in your stay;
professional advisers, where necessary;
legal, regulatory or government authorities, where required by law;
technology providers who help us operate our website and systems.

We only share information where necessary and appropriate.

8. Security of your information

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

While we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure. You share information with us at your own risk.

9. Retention of information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Booking, financial and guest records may be retained where necessary for legal, tax, accounting, dispute-resolution or operational purposes.

10. Your rights

Subject to applicable law, you may request to:

access the personal information we hold about you;
correct or update your personal information;
object to certain processing of your personal information;
request deletion of your personal information, where legally permissible;
withdraw consent where processing is based on consent;
lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us at [email protected].

11. Children’s privacy

Our website is not intended to collect personal information from children without the consent of a parent or legal guardian. If you believe that a child has provided us with personal information without appropriate consent, please contact us.

12. Links to other websites

Our website may contain links to third-party websites or platforms, including booking platforms, social media platforms, video platforms and partner websites. We are not responsible for the privacy practices, content or security of third-party websites.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.